Frequently Asked Questions (FAQ)
1. What is the processing time for orders?
- Orders are typically processed within 1-3 business days. You’ll receive a confirmation email with tracking information once your order is on its way.
2. How long will it take to receive my order?
- Standard shipping within United Kingdom usually takes 5-7 business days. International orders may take 10-15 business days. Delivery times may vary based on location and external factors.
3. Do you ship internationally?
- Yes, we offer international shipping to select countries. Additional customs fees or import duties may apply and are the responsibility of the customer.
4. How can I track my order?
- Once your order has shipped, you’ll receive a confirmation email with a tracking number. Use this number to check the status of your order on our website or the carrier’s website.
5. What is your return policy?
- We accept returns within 30 days of receiving your order. Items must be unused, in original packaging, and accompanied by proof of purchase. For more details, please see our [Return and Refund Policy].
6. How do I initiate a return?
- To start a return, contact our customer service team at support@leedorex.com with your order details and reason for return. We’ll provide instructions for returning your item.
7. What should I do if I receive a damaged item?
- If your item arrives damaged, please contact us within 7 days of delivery. Include a photo of the damaged item, and we’ll work with you to resolve the issue with a replacement or refund.
8. Can I change or cancel my order?
- Once an order is placed, it begins processing immediately. If you need to make changes or cancel, contact us as soon as possible. While we cannot guarantee changes, we’ll do our best to accommodate your request.
9. What payment methods do you accept?
- We accept various payment methods, including credit cards (Visa, MasterCard), PayPal, and other options displayed at checkout.
10. How can I contact customer service?
- You can reach us at support@leedorex.com or by phone at +44 7477 205146. Our team is available Monday through Friday, 9:00 AM to 5:00 PM (local time).
